Refund and Returns Policy

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Cancellation and Refund Policy

At SparshMedia, we aim to ensure customer satisfaction with our products and services. In the event of any cancellations or refunds, this policy outlines the terms and conditions that apply.

1. Refund Process

1.1 Refund Method

Refunds shall be processed through the same payment method used at the time of purchase.

  • For payments made via electronic means (e.g., debit card, credit card, net banking, wallet), the refund will be credited back to the same account.
  • For Cash on Delivery (COD) transactions, the refund will be processed via NEFT to a valid bank account provided by the Member. It is the Member’s responsibility to ensure accurate and valid bank details are shared with SparshMedia to facilitate the refund.
1.2 Refund Timeline

Refund timelines : paymant within a 10 days after the rasing the ticket on the mode of payment and bank processing times. SparshMedia endeavors to process all refunds promptly!

1.3 Refund Verification

On the Member’s request, SparshMedia will provide the Acquirer Reference Number (ARN) or Unique Transaction Reference Number (UTR) for refunds initiated.

  • In case the refund is not received in the designated bank account, the Member must:
    • Notify SparshMedia of the issue.
    • Provide necessary documentation to support the claim of non-receipt.
  • Upon satisfactory verification of the provided documents, SparshMedia will coordinate with its payment service provider to resolve the issue and ensure the refund is successfully processed.

2. Merchant Credit Option

Members may choose to receive a Merchant Credit instead of a direct refund.

  • Merchant Credit can be used for future purchases on the SparshMedia platform.
  • The validity of Merchant Credit is 45 (forty-five) days from the date of issuance.
  • After 45 days, any unused Merchant Credit will lapse and cannot be redeemed for payments or refunds.

3. Cancellation Policy

3.1 Order Cancellation

  • Cancellations can be requested before the order is processed for production or dispatched. Once an order is in production or shipped, it cannot be canceled.

3.2 Refunds for Cancellations

  • If a cancellation is requested and approved before production or dispatch, a full refund will be processed as per the Refund Process outlined above.
  • For partially completed orders, refunds will be issued proportionate to the amount of work completed, at SparshMedia’s discretion.

4. Exceptions and Limitations

  • Refunds will not be issued for:
    • Customized or personalized products that have already been processed or printed.
    • Orders canceled due to inaccurate information provided by the Member (e.g., incorrect shipping details).
  • Refunds may be denied in cases of fraudulent transactions or misuse of the SparshMedia platform.

5. Member Responsibilities

  • Ensure accurate payment and personal details are provided at the time of purchase.
  • Promptly notify SparshMedia of any refund issues or delays.
  • Submit all requested documentation to support claims of refund non-receipt.

6. Contact Information

For queries or issues related to cancellations or refunds, please contact SparshMedia’s customer support team at: